Price before confirmation
Product prices and delivery fees are shown before checkout; a material change requires a clear action before it is accepted.
Clarity before every order
Legal & Commercial
This section explains the rules for using Arobaa, how personal data is handled, cancellation and refunds, and delivery — in plain language without hidden commercial conditions.
Terms of Use
Account, ordering, payment, party responsibilities and acceptable use.
Privacy Policy
What data is used, why, who may receive it, and how to exercise your rights.
Cancellation & Refund Policy
When an order can be cancelled, how entitlement is assessed, and when a refund is completed.
Delivery Policy
Pricing, multi-merchant routing, the nearby 50% discount, and cash differences.
Clear commercial commitments
Each merchant stays separate
In a multi-merchant purchase, each merchant keeps a separate order, payment trail and evidence even when deliveries are grouped.
Traceable refunds
Any amount due back to a customer is recorded with a trackable status and is not treated as completed without a transfer reference or evidence.
Traceable complaints
Order-related complaints are linked to the order reference so the fulfillment, parties and payment trail can be reviewed.
Company detailsBig Z
15 El-Orouba St., Salah Salem, Heliopolis, Cairo, Egypt