Order support
If your issue relates to a specific order, start with Arooba’s complaint center. This links the report to the order reference, fulfillment state, payment trail and delivery history instead of starting the review from scratch.
Legal and commercial contact
The corporate contact details displayed on this page belong to Big Z in its capacity as Arooba’s owner and operator.
Security
- We will not ask for your account password.
- Do not send sensitive information that is not needed for the complaint.
- If the issue concerns a payment, use the order reference and available transfer reference/evidence rather than sharing additional financial data.
Contact hours
Corporate messages are reviewed during the published business hours. In-platform order tracking and complaint tools remain available according to service status.